A Place Called Home is a leading nonprofit in Downtown Los Angeles, known for doing work that changes the trajectory of young lives. Through education, arts, mental health services, workforce development, and community programs, the organization provides stability and opportunity for youth and families facing some of the city’s most difficult circumstances. The mission is demanding, the work is sensitive, and the stakes are high.
For an organization like A Place Called Home, technology cannot be a distraction. It must be reliable, secure, and quietly supportive of the people doing the work.
Datastream IT Overview
Datastream IT helps organizations operate at their highest level through thoughtful, well-executed technology. We combine proven IT practices with white-glove service, a strong sense of urgency, and an uncompromising focus on client experience. Security is foundational to everything we do, but our real value is removing friction, restoring confidence, and making technology feel effortless.
We are a Los Angeles–based firm serving organizations that expect more than basic IT support.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challange
What did
Datastream do
Our role was to change that dynamic.
We stepped in to bring order, stability, and intention to the technology environment. Communication and connectivity were strengthened so teams could work as one organization, not disconnected locations. Core systems were brought forward so they could support growth rather than resist it. Security was elevated to match the sensitivity and responsibility of the mission.
Most importantly, technology stopped being reactive. Decisions became deliberate. Systems became dependable. Confidence returned.
Over time, Datastream IT became more than a service provider. We became a trusted partner, working alongside leadership to ensure technology choices supported long-term impact, not short-term fixes.
Impact
Why It Matters
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
