Remote

We are a growing US-based Managed Service Provider looking for a dependable Level 1 Support Engineer to join our Service & Support team. This role is ideal for someone with strong IT fundamentals, excellent communication skills, and experience supporting users in a fast-paced help desk or MSP environment.

You will be responsible for handling Level 1 support tickets, assisting clients remotely, documenting work accurately, and escalating issues when appropriate. This is a long-term position with opportunities for growth.

The company is a U.S.-based Managed Service Provider headquartered in Los Angeles, California. We deliver top-tier IT solutions to small and mid-sized businesses.

We’re looking for a reliable and detail-oriented Project Service Coordinator to be the operational link between our clients, engineers, and leadership team, ensuring IT projects and service requests run smoothly and on schedule.